FAQs

This section includes a range of frequently asked questions to help you with your printable, there are step-by-step guides & videos included.

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See a quick video on HOW TO edit your invitation:
https://www.youtube.com/watch?v=nuQKaLI05eQ

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Please make sure you ONLY use ADOBE READER.
If you use preview, browser or any other program they will not display correctly.
Please make sure you are using the latest version of Adobe Reader, you can update your version for FREE.
MAC: get.adobe.com/uk/reader   PC: get.adobe.com/uk/reader/otherversions

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WHERE CAN I DOWNLOAD ADOBE READER DC?
MAC: get.adobe.com/uk/reader   PC: get.adobe.com/uk/reader/otherversions

I HAVE A LOT MORE TEXT THAN SHOWN ON YOUR EXAMPLE?
Please contact me before ordering so I can create a custom listing for you and adjust the layout.

I NEED TO EMAIL, TEXT OR UPLOAD MY INVITE VIA SOCIAL MEDIA?
Convert your completed PDF file to a single JPEG file here: http://www.wowwowmeow.com/shop/email-invites/

I NEED A SINGLE PRINT FILE?
See the step-by-step guide here: www.wowwowmeow.com/shop/printable-jpeg/

CAN I EDIT ON MY MOBILE, TABLET OR PHONE?
Even though Adobe Reader is available on most devices it does not allow the editing function, please use a Mac or PC.

CAN I USE PHOTOSHOP TO EDIT MY FILE?
The files can only be customised in ADOBE READER only. The files are password protected against being open in Photoshop or any other design software.

I WANT TO CHANGE THE TEXT / FONT SIZE / FONT COLOR?
In Adobe Reader click into the text box & press Control + E (PC) or Command + E (MAC) to edit the text properties, change the font, color, size, alignment using the text properties toolbar.

I CAN’T FIT ALL THE TEXT ON MY FILE?
Reduce the size of the text to allow more content to fit in the text box. In Adobe Reader click into the text box & press Control + E (PC) or Command + E (MAC) to edit the text properties, change the font, color, size, alignment using the text properties toolbar.

I’M PRINTING AT HOME, WHAT SHOULD I PRINT ON?
I recommend quality white matt photo paper or card stock,even when printing black, dark or chalk designs.

HOW DO I PRINT MY FILE?
Print at home or alternatively have a print shop print them for you (Staples, Office Depot etc) or an online print website. To upload your file to an online print website you may require a JPEG file. To convert your completed PDF to a single JPEG file please follow this tutorial: www.wowwowmeow.com/shop/printable-jpeg

THE FONTS / LAYOUT HAVE CHANGED?
Please make sure you ONLY use ADOBE READER. If you use preview, browser or any other program they will not display correctly. Please make sure you are using the latest version of Adobe Reader, you can update your version for FREE. MAC: get.adobe.com/uk/reader   PC: get.adobe.com/uk/reader/otherversions

THERE’S A PLUS + SIGN ON MY INVITE?
This will display if there is an over flow of text, please make sure there is not a space on the end of the sentence. For example ‘Saturday’ not ‘Saturday  ‘ if you click into that line of text and remove the space on the end it will remove the plus + sign. Please remove any plus signs before printing.

THERE’S NO TEXT SHOWING?
Please open your file on a computer, PC or MAC. Unfortunately on mobiles, iPads, tablets etc the viewing function does not display the editable text.

I CAN’T CLICK INTO A TEXT BOX?
Please use the ‘tab’ key on your keyboard to skip from text box to text box. Occasionally if the text boxes are overlapping it may not be as easy to click into one particular box. By clicking tab this will highlight each text box in turn. Once selected just start typing to add your text.

DO I NEED TO INSTALL ANY FONTS?
No, simply open the PDF file in adobe reader and start typing over the sample text.

THE FONTS HAVE CHANGED?
Please make sure you only use the free program adobe reader. If you use preview, browser or any other program they will not display correctly. You can also update your adobe reader for free.

I NEED A RELEASE FORM?
Please contact me via Etsy & I will email you a release form for print asap.

HOW DO I REMOVE THE BLUE HIGHLIGHTED BOXES?
The highlighted blue boxes show which text is editable. If the highlighted fields are permanently selected go to: Preferences > Forms > under ‘Highlight Color’ untick the option ‘Show border hover color for fields’.

THE FILE IS PASSWORD PROTECTED/LOCKED?
All the files are password protected from being opened in design software. To edit the invite just open the file in adobe reader. To convert your completed PDF to a JPEG file & REMOVE THE PASSWORD SETTING please follow this tutorial: www.wowwowmeow.com/shop/printable-jpeg

THE COLORS ARE NOT PRINTING CORRECTLY?
There may be slight color variations between various monitors, printers, materials & printing services. Unfortunately I can not control these factors. Please ensure you are using Adobe Raeader only, you have the correct paper, monitor & printer settings & your ink levels are sufficient. There maybe a configuration issue between Adobe Reader & your printer, often printing a JPEG file instead will remove this issue. To convert your completed PDF to a JPEG file please follow this tutorial:
www.wowwowmeow.com/shop/printable-jpeg

CAN YOU PRINT MY INVITES?
Unfortunately I do not have any printing equipment and only offer a design service.

WHERE’S THE BANNER LETTERS?
The banners are designed for you to add all your own letters to create your own banner message, so I only provide 2 letters. Simply type over the letters & save each file & print. There’s one letter per banner flag.

WHERE DO I DOWNLOAD THE FILES?
After completing your purchase you can download your file from your etsy order page by going to:
Etsy > Top right hand corner ‘You’ > Purchases & Reviews > Your Order > Download Button

REFUNDS
I sell digital downloads only, once the sale is complete I can not offer a refund because the file is ready for download & therefore can not be returned like a physical object. Please read all the Conditions Of Use & download information before purchasing.